Privacy Policy

Privacy Policy

1. Introduction

Welcome to Elegance By M²Fragrances. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website elegancefragrances.co.za. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

2. Information We Collect

a. Personal Information

We may collect personal information that you voluntarily provide to us when you register on the Site, subscribe to our newsletter, or contact us. This information may include, but is not limited to:

  • Name & Surname
  • Email address
  • Phone number
  • Address
  • Payment information

b. Non-Personal Information

We may also collect non-personal information about your visit to the Site, including:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on the Site

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • To provide and maintain our services
  • To improve the Site and our services
  • To communicate with you, including sending updates and marketing materials
  • To process transactions and manage your orders
  • To respond to your inquiries and provide customer support

4. Disclosure of Your Information

We may disclose your personal information in the following situations:

  • Service Providers: We may share your information with third-party service providers who assist us in operating the Site and providing our services, such as payment processors and email service providers.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to legal requests or processes.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Security of Your Information

We implement reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Under POPIA, you have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request correction of any inaccurate or incomplete information.
  • Deletion: You can request the deletion of your personal information, subject to certain legal obligations.

To exercise your rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on the Site. Cookies are small files that are placed on your device and help us understand how you use the Site. You can manage your cookie preferences through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Email: sales@elegancefragrances.co.za
  • Phone: +2782 82 84 371

Effective Date: 10/08/2024